Return & Refund Policy
Refunds and Returns
As our products are custom-made based on your specific instructions and requirements, we recommend carefully reviewing all details before placing an order. If you receive products that are faulty or do not match your specifications, please notify us within 3 working days of receiving your order by sending feedback to info@ybypackaging.com.
Defects Due to Company Error
If a defect is determined to be the company’s fault:
- We will reprint the complete order at no additional cost.
- The customer must return the entire order to us within 7 working days and cover the shipping cost.
- Evidence of the defect, such as digital photographs, must be provided to initiate a reprint.
The Eastern Packaging will make the final decision regarding the defect and its responsibility.
Defects Due to Client Error
If the defect is found to be due to customer error, and you still wish to request a refund:
- The entire order must be returned to us.
- Costs incurred for shipping, product setup, printing, and billing will be deducted from the refund.
Order Cancellation
Once you approve the proof, your order is forwarded to the press department for processing.
- Cancellation within 4 Hours: Orders can be canceled within 4 hours of proof approval with a 5% cancellation fee applied to the total order cost.
- Cancellation after Processing: No refunds will be provided if the order has already been processed by the press department. However, we can offer free warehouse storage and ship the order when needed.
Cancellation requests must be submitted within 12 to 24 hours of proof approval.
Contact Us
Cookies Policy
If you have questions about our refund, cancellation, or shipping policies, feel free to:
- Email us at: info@ybypackaging.com
- Call us at: +Your Contact Number.
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